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FAQ

  • When will I get my order?
    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 business days
  • Where will my order ship from?
    We work with an on-demand order fulfillment company with facilities worldwide! Based on where you are located dictates where your order comes from.
  • Will I be charged customs for my order?
    An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
  • My order should be here by now, but I still don't have it. What should I do?
    Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us and report a claim with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
  • How are your products made?
    We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  • How do I track my order?
    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at report an issue claim.
  • I received a wrong/damaged product, what should I do?
    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please report an issue claim within 10-days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
  • What’s your return policy?
    We don’t currently offer returns and exchanges, but if there’s something wrong with your order (misprinted, wrong item, damaged, or defective), please let us know within 10-days of receiving the items by reporting an issue claim.
  • Do you offer refunds?
    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within 10-days of receiving the items and reporting an issue claim with photos of wrong/damaged items, your order number, and any other details you may have about your order, and we’ll sort that out for you.
  • Can I exchange an item for a different size/color?
    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at report an issue claim within 10-days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
  • What is the Return Process?
    To return an item, please email customer service and report an issue claim to obtain a return merchandise pre-authorization(RMP). Please include the order number, issue with the item and the reason for the return, along with images of the product, and we will get back to you promptly. After receiving an RMP, please, place the item securely in its original packaging, and mail your return to the following address within 14-days of receiving the authorization: Unstoppable Apparels Returns 11201 Ed Brown Rd, Charlotte, NC, 28273 United States This address should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to this address will be returned to the sender. Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.​
  • Returns Timeline:
    Any claims for misprinted/damaged/defective items must be submitted within 10-days after the product has been received. All products must be returned within 30-days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10-days after the estimated delivery date. All products must be returned within 30-days after the product has been received. Claims deemed an error on our part are covered at our expense. Report an issue claim here.

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